REFUND AND RETURNS POLICY

Returns

Our policy is for 30 days right after the product is purchased. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be:

• unused (in the same condition that you received it) 
• in the original packaging.

Products that cannot be returned and refunded include:

• hazardous materials, or flammable liquids or gases
• Intimate and sanitary items 

To complete your return, we require a receipt or proof of purchase.

1. Please contact us via email at: eshop@togethercyprus.org
2. Subject of the email “Return of Purchase”
3. Full name and surname and proof of purchase
4. Reason for the return and specify whether you need replacement of refund

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

• Step 1: There is often some processing time before a refund is posted. Please be patient and recheck your bank account to ensure the non-refund
• Step 2: Contact your credit card company / bank, it may take some time before your refund is officially posted.
• Step 3: If you’ve done all of this and you still have not received your refund yet, please contact us at eshop@togethercyprus.org

Sale items (if applicable)

Only regular priced items can be refunded. Sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eshop@togethercyprus.org. and send your item to: 9, Nikodimou Mylona str, Lykavitos (Nicosia) 1070, Cyprus. 

Shipping

To return your product, you should mail your product to: 9, Nikodimou Mylona str, Lykavitos (Nicosia) 1070, Cyprus.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.